Thyssenkrupp
‘There is a shift in demand towards higher capacity modular crushing solutions’
We combine our skills and knowledge with that of our customers to develop meaningful solutions, says Vivek Bhatia, MD and CEO of Thyssenkrupp Industries Pvt Ltd (tkll) in an exclusive interview with Preetha Kadhir, Deputy Editor, Crushing & Quarrying World. Bhatia who holds an MBA (from IIM Calcutta), M. Tech. (Gold Medalist from IIT Delhi) and B.E. (with honours from University of Delhi) says it is important to learn from the past and look at the future with optimism.

We understand that you have driven digitalization and sustainability topics at Thyssenkrupp Industries India Pvt. Ltd. Do tell us how you were able to implement it successfully. Can you share your implementation plan?
Digitalization and sustainability are critical topics for our customers in the industry today. Our approach in both of these areas has been to work closely with our customers to understand their pain points and provide solutions that address them.
Success in both of these areas requires not just domain expertise but also capabilities in IoT, automation and data analytics. We are fortunate, as being part of a global conglomerate, being Thyssenkrupp, it is relatively easy for us to find the requisite skills and competencies in-house. Further, we have identified a number of pain points for our customers and are combining our skills and knowledge with that of our customers to develop meaningful solutions. Ultimately, we will be successful “together” in both of these critical areas.
What is your opinion about the crushing industry in India, in the post-pandemic phase? What are the challenges and how can it be addressed?
India’s aggregate demand conditions remain resilient despite Covid induced lockdown. India is witnessing a rapid urbanization and so is the crushing & screening Industry. The production of aggregates & M-sand is in upward direction due to investments in infrastructure projects and we expect this to continue in the coming years and this in turn is driving demand for capital equipment like Crushers & Screeners. There is shift in demand towards higher capacity modular crushing solutions to augment capacity, customization and to improve plant efficiency.
How do you ensure total customer satisfaction at Thyssenkrupp Industries India Pvt. Ltd? Please elaborate on the plans for your company’s diamond jubilee this year.
tkII attaches maximum importance to quality and maintains very high standards of quality for the products and services that it delivers. We believe in being closer to the customer and help them secure correct solutions to their problems.
Give us an insight about your value-added services, that has helped you have a tremendous growth.
There is a lot of value-added services that we provide to support our customers. As I have shared earlier, many of our customers are small local entrepreneurs. They are not always able to understand the technical challenges and complexities involved in right sizing the plant. This is where we provide a lot of support. Our technical team invests a lot of time upfront to understand our customers’ requirements so that we can guide them towards the right configuration of their crushing and screening point.
Once a customer accepts the offer, we hand hold them in securing their financing and thereafter in the entire setup and start-up of the unit. Subsequently we remain closely connected with them during the entire life of the unit to ensure they have a seamless experience.
As you can see, we ensure that we support and work closely with our customer throughout the entire life cycle of their experience with us.
You offer a wide range of crushing equipment like hammer crushers, impactors, jaw crushers, toggle crushers, roll crushers, mobile and semi-mobile crushers. Any specific upgrade in these machines that you want to explain to the readers?
Our equipment enjoy the complete confidence of our customers as they are sturdy and have performed to the satisfaction of the customers over the years, which has helped us gain repeat orders. However, we also believe in customer feedback to better the performance of our crushers and the best way has been to digitalize the activities for ensuring optimum performance and maximize output from our crushers.
How do you ensure that your employees stay updated with the trends and development?
tkII ensures that there is regular training (Classroom and on the Job) to ensure that our workforce is updated with the latest trends and upgradations in the industry. Further, we encourage our staff to participate in national and international events and conferences, so that they are exposed to the latest trend in the industry. We also undertake field visits to our customers and suppliers to understand how we can create more value.
As a successful professional, what would be your words of wisdom for the next generation?
The future is for everyone and is not far away, but right around the corner. Learn from the past and look at the future with optimism. There are no shortcuts in any field. Be true and honest to your commitments. This is extremely important – success in any field requires patience, hard work and sustained efforts. Lastly, always be true and transparent towards your customers – that is the only way to earn their trust and confidence.
About Vivek Bhatia
Vivek has been Managing Director & CEO of thyssenkrupp Industries India Pvt. Ltd. (tkII) since 1st January, 2019. He is passionate about innovation and application of new technologies in the industry. Apart from his full-time role at tkII, Vivek is the Chairman of Mining, Construction and Equipment Division (MCED) of the Confederation of Indian Industry (CII) for the year 2022-2023. He is also a Non-Executive Independent Director on the board of GMM Pfaudler, a member of the National Executive Committee of ICC, FICCI Bio Energy Committee and CII CEO-Economists forum.
Vivek has extensive business experience across multiple sectors including mining, metals & mineral processing, oil and gas, renewable energy equipment, power equipment (production as well as T&D), engineered/capital goods, sugar, cement and building materials.
About Thyssenkrupp Industries India Pvt. Ltd. (tkII)
Thyssenkrupp Industries India Pvt. Ltd. (tkII) in the last seven decades has grown to become one of the most trusted names in the fields of Sugar Plants & Machinery, Open Cast Mining & Bulk Material Handling Systems, Cement Plants & Machinery and Boilers & Power plants. With strong foundations and access to world-class technology tkII’s plant making capabilities are helping the industry become competitive world over.
tkII’s strategic vision as an EPC Contractor to execute turnkey projects is derived from its core strength of integrated engineering expertise and automation in manufacturing backed by an excellent team of project executives.
The company firmly believes in delivering total customer satisfaction spanning from Concept to Commissioning and prompt after sales service.
tkII’s highly competent project management capabilities are a result of its tradition of anticipating and fulfilling specific customer requirements. A highly qualified team of engineers and technicians, supported by the most modern IT infrastructure ensures the brand of quality that Thyssenkrupp is known for worldwide. The emergence of a true market leader speaks volumes about the world-class technology inherent in the company’s products. The company’s nationwide branch network along with the support of Thyssenkrupp’s global establishments enable it to meet the needs of customers on time.